Privacy Policy

1. Introduction

At Ellipkom, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services").

We take your privacy seriously and have designed our Services with your privacy in mind. By accessing or using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect the following personal information:

• Name, email address, and contact details
• Account credentials (username and password)
• Educational information (school, grade level, subjects of interest)
• Payment information (when you subscribe to premium services)
• Profile information and preferences
• Communications with us

2.2 Usage Information

We automatically collect certain information about how you interact with our Services:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (device type, operating system, unique device identifiers)
• Learning progress and performance data
• Quiz and assessment results
• Content preferences and interaction patterns

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

• Delivering educational content and services
• Personalizing your learning experience
• Tracking your progress and providing feedback
• Analyzing usage patterns to improve our Services
• Developing new features and content

3.2 Communication

• Responding to your inquiries and support requests
• Sending administrative messages about your account or the Services
• Providing updates about new features or content
• Sending promotional communications (with your consent)

3.3 Security and Compliance

• Protecting the security and integrity of our Services
• Detecting and preventing fraud or unauthorized access
• Complying with legal obligations
• Enforcing our Terms of Service

3.4 Research and Analytics

• Conducting research to improve educational outcomes
• Analyzing trends and user behavior
• Generating aggregated, non-identifiable data for research purposes

4. Legal Basis for Processing (for EEA Users)

If you are in the European Economic Area (EEA), we process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: To provide you with the Services you have requested.
• Legitimate Interests: For our legitimate interests, such as to improve our Services, conduct research, and ensure security.
• Consent: For specific purposes where we have obtained your consent, such as sending marketing communications.
• Legal Obligation: To comply with legal requirements to which we are subject.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of your relationship with Ellipkom
• Legal obligations to retain data for certain periods
• Relevant statutes of limitations
• Ongoing or potential disputes or legal claims
• Guidelines from regulatory authorities

When we no longer need to process your personal information, we will either delete it or anonymize it so that it can no longer be associated with you.

6. Information Sharing and Disclosure

We may share your information in the following circumstances:

6.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing assistance. These service providers are contractually obligated to use your information only for the purposes of providing services to us.

6.2 Educational Institutions

If you access our Services through a program offered by your school or educational institution, we may share information about your usage and performance with authorized representatives of that institution, in accordance with applicable laws.

6.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6.4 Business Transfers

If Ellipkom is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Services of any change in ownership or uses of your personal information.

6.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6.6 Aggregated or De-identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for various purposes including research, analysis, and improving educational outcomes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Secure data storage and transmission protocols
• Employee training on data protection and security practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Correction

You can access and update certain personal information through your account settings. You may also contact us to request access to, correction, or deletion of personal information that you have provided to us.

8.2 Data Portability

Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

8.3 Objection and Restriction

You may object to our processing of your personal information or ask us to restrict processing in certain circumstances.

8.4 Withdrawal of Consent

Where we process your personal information based on your consent, you have the right to withdraw your consent at any time.

8.5 Communication Preferences

You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in each communication or by updating your communication preferences in your account settings.

8.6 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want your online activity tracked. Due to the lack of a common understanding of how to interpret these signals, our Services do not currently respond to browser "Do Not Track" signals.

9. Children's Privacy

Our Services are designed for users of all ages, including children under 13 with appropriate parental consent and supervision. We comply with the Children's Online Privacy Protection Act (COPPA) and similar regulations worldwide.

If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible. If you believe we have inadvertently collected personal information from a child under 13 without proper consent, please contact us immediately.

For educational institutions using our Services for children under 13, we process student data solely for educational purposes as directed by the institution and in compliance with applicable laws, including the Family Educational Rights and Privacy Act (FERPA) where applicable.

10. International Data Transfers

Ellipkom is based in [Country], and we process and store information on servers located in [Countries/Regions]. If you are located outside of these regions, please be aware that your information may be transferred to, stored, and processed in a jurisdiction where the privacy laws may not be as comprehensive as those in your country.

For transfers from the EEA to countries not deemed adequate by the European Commission, we implement appropriate safeguards, such as standard contractual clauses approved by the European Commission, to protect your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our Services prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Ellipkom
Attn: Privacy Officer
Email: ellipcom@gmail.com.com
Address: kampala-uganda

For users in the European Union, please note that our EU representative can be contacted at: [EU Representative Contact Information]