How is this course delivered?

This is a tutor-led course delivered live online, taught in English (Uganda). Your tutor guides you through the curriculum live rather than leaving you to self-study pre-recorded videos.

Will I get a certificate?

Yes. You'll receive a building a business chatbot without code certificate after completing the course requirements.

What do I need to know before I start?

You should have: Completion of AI Foundations for Everyone (NC1); AI for Small Business & Entrepreneurs (NC4) or AI for Customer Service Teams (NC12) recommended.

How long does the course take, and what does it cost?

The course runs for 8 weeks and costs UGX 650,000. Paying for one programming course also unlocks 25% off your next one.

What do I need to have ready to join?

You'll need: Smartphone or computer with internet access; WhatsApp Business account; A no-code chatbot builder tool; A real or sample small business to build for.

Can I get help if I get stuck?

Yes. Enrolled students can book one-on-one tutor sessions any time through Get Help, in addition to regular class time.

Programming All learnersBuilding a Business Chatbot Without Code

Machine Learning

All learners

Building a Business Chatbot Without Code

Duration

8 weeks

Investment

UGX 650,000

Certificate

Included

Teaching

Live online

Enroll in this tutor-led course Get Help

Program Introduction

Building a Business Chatbot Without Code guides small business owners and support staff in Uganda and East Africa through designing, building and launching a working WhatsApp-based chatbot for FAQs and bookings using no-code platforms, without writing a single line of code.

Key Features & Benefits

• No-code chatbot platform training, including WhatsApp Business tools • Conversation flow design for FAQs, bookings and orders • Automated reply setup for common customer questions • Booking and order form integration • Live, working chatbot capstone

Real-World Applications

• Automating replies to common customer questions • Handling bookings and orders through a chatbot • Testing a chatbot against real customer questions • Handing off complex questions from bot to human • Reducing response time for a small business

Course outline and learning expectations

This is a tutor-led course. The outline shows what your tutor will cover; teaching materials and examinations are provided directly to enrolled students.

No-Code ChatbotWhatsApp Business Bot UgandaAI Automation AfricaBusiness Automation ToolsChatbot Builder Training

Teaching format

Live online

Teaching language

English (Uganda)

Intended learners

All learners

What you will learn

Explain what chatbots do for a business, and what they cannot replace
Compare no-code chatbot platforms, including WhatsApp Business tools and no-code bot builders
Design a simple conversation flow for FAQs, bookings and orders
Set up automated replies for common customer questions
Connect a chatbot to a simple booking or order form
Test a chatbot against real customer questions
Design a smooth handoff from bot to human when the bot cannot help
Launch a live, working no-code chatbot for a real business

Modules

1
Chatbot Fundamentals
Understand chatbot capability and choose a platform
What chatbots do for a business, and what they can't replaceOverview of no-code chatbot platforms: WhatsApp Business tools and no-code bot builders
2
Designing the Conversation
Map out a working conversation flow
Designing a simple conversation flow for FAQs, bookings and ordersSetting up automated replies for common customer questions
3
Connecting and Testing
Link forms and test with real questions
Connecting a chatbot to a simple booking or order formTesting the chatbot with real customer questions
4
Handoff and Capstone
Design human handoff and launch live
Handing off to a human when the bot can't helpCapstone: a live, working no-code chatbot for a real business